Legal Notice and Privacy Policy

WHO ARE WE?

We are Ivory Escapes S.L.U. (hereinafter, "Ivory Homes"), with address at Calle del Conde de Peñalver, 38, 6ºA, 28006 Madrid and CIF B88404330, responsible for the processing of your data and owners of this website.

Ivory Homes is a real estate agency that operates in Spain and offers rental management services, sale and purchase, interior design and elaboration of property architecture projects.

In this Privacy Policy you will find all the relevant information that applies to the use we make of the personal data of our customers and users, regardless of the channel or medium (online or in person), which they use to interact with us.

WHAT TYPE OF INFORMATION DO WE COLLECT?

The type of information we receive through the online forms on our website or during a phone call or visit to our business premises is necessary for us to be able to process requests for information.

Depending on the services or functionalities that you want to enjoy at any given time we will need to treat some data or others, which in general will be, depending on the case, the following:

- identification data (e.g. first name, last name, language, nationality, contact details, ID card or passport, usual address, etc.);

- financial and transactional information (e.g. bank or card details, etc.);

- connection, geolocation and navigation data (e.g. location data);

- commercial information (for example, if you are subscribed to our newsletter),

- data about your tastes and preferences

The basic information we normally require is the contact person's name, email address and telephone number. Once we have established a first contact, we may ask for information on nationality, motivation for buying/selling or rental reason and the channel through which you have met us.

Because Ivory Homes conducts financial transactions, we may request additional information in order to conduct such transactions. In all cases, we only request the information necessary to comply with legal requirements for the prevention of money laundering and terrorist financing. You can always refuse to provide your identifying information, with the consequence of not being able to receive the services that require it.

The information collected through cookies is anonymous and for statistical purposes (for example: type of browser used, language preference, number of pages viewed, time of each visit, etc.). We analyze this data in order to implement improvements to our website to provide a better user experience.

WHEN DO WE USE THE INFORMATION?

The personal data you provide will be recorded in the database for which IVORY ESCAPES, S.L.U. is responsible. Your data will be treated confidentially and will remain in our files for as long as your account is active or until you request a change in the treatment of your data, or the law requires it.

We may contact you by telephone or email to request a review of our services or to provide you with information about new products or services available. In order to offer you the most suitable products, we may pass on your personal data to Ivory Design & Projects S.L.U. or Ivory Homes collaborators. We will ensure in all cases to safeguard the confidentiality of your personal data and that they are treated in a responsible manner and respecting the laws on Data Protection in force in the European Union.

If we send you information that you have not expressly requested, you may unsubscribe from communications using the same channel from which you received the unwanted information or by sending an e-mail to info@ivoryhomes.es.

HOW DO WE PROTECT YOUR INFORMATION?

At Ivory Homes we have strict security policies in place to ensure that your data is protected from misuse, loss or alteration. The data is registered in the database for which Ivory Homes, S.L.U. is responsible with restricted access. All our employees with access to your data have received training to ensure the security and confidentiality of such data. Ivory Homes will not disclose your personal information to third parties without your express consent, except as required by law, or if we believe that disclosure of such information is necessary to protect our property and rights, as well as the rights of third parties.

Ivory Escapes S.L.U. declares to have adopted all the necessary and appropriate security measures as established in the Regulation (EU) 2016/679 and the Royal Decree 1720/2007, of December 21, which approves the Regulation of Development of the Data Protection Act, which establishes all the technical means at its disposal with the intention of preventing the loss, misuse, alteration, unauthorized access or theft of the data you provide.

HOW DO WE COLLECT YOUR PERSONAL INFORMATION*?

When you visit our website and wish to receive information about a product or service, we will ask you for specific information (see section What type of information do we collect?) through our online forms. We only use your identifying information to respond to your requests and to inform you about Ivory Homes services, however, we always offer you the option to unsubscribe from any communication you receive from us.

In addition to the information collected through forms on our website, our site also uses Cookies (small files that are installed in your browser when you first visit our website). The main function of cookies is to recognize the user's browsing habits in order to provide an improved online experience each time you return to our site. For more information, please see our Cookie Policy available on our website.

*We consider personal information to be any information that allows an individual to be identified. It does not include coded or anonymous information, as well as public information data.

WITH WHOM DO WE SHARE INFORMATION?

In order to fulfill the purposes indicated in this Privacy Policy, it is necessary that we give access to your personal data to entities associated to Ivory Escapes S.L.U., such as Ivory Design & Projects S.L.U. and to third parties that support us in the services we offer you, namely:

- financial institutions,

- fraud detection and prevention entities,

- public administrations and the Department of Justice.

- technology and analytical service providers,

- suppliers and partners for cleaning, maintenance, logistics, transportation and delivery services,

- customer service providers,

- suppliers and service providers related to marketing and advertising, such as advertising agencies, advertising partners or social networks that, in certain cases, may act as joint controllers.

WHAT HAPPENS IF YOU PROVIDE US WITH THIRD PARTY DATA OR IF A THIRD PARTY HAS PROVIDED US WITH YOUR DATA?

We offer functionalities or services that require us to process the personal data of a third party, e.g. for renting housing for a family member or through partner agencies such as relocation agencies. If you provide us with personal data of third parties or if it is necessary for us to ask you for such data in order to enter into a contract, you warrant that you have informed them about the purposes for which and the manner in which we need to process their personal data. If a third party has provided us with your data or you have provided them yourself as a result of a functionality or service requested by one of our users, we will use them to manage the functionality or service that is being developed in each case, within the purposes set out in this Privacy Policy and in our Cookies Policy.

WHAT ARE YOUR RIGHTS?

You may object to the processing of your data at any time by exercising your right of access, rectification, portability, cancellation and opposition through written communication to the email address info@ivoryhomes.es. You may also change your preferences at any time.

You can also contact the Spanish Data Protection Agency (www.agpd.es) for any procedure related to the protection of your data.

If at any time we modify our privacy policy, such changes will be reflected on our website and we will duly inform you by e-mail.

Thank you for reading our privacy policy. We hope you will be confident that we are doing everything we can to protect your personal data.